IT Support as a Service
IT Support as a Service
Helpdesk Services and IT Service Desk Outsourcing
Helpdesk Services and IT Service Desk Outsourcing
Skye Cloud offer a range of outsourced services that can deliver a true end-to-end support strategy or one that compliments any existing in-house resource.
We can provide a comprehensive suite of customisable service options to provide a point of escalation and backup for in-house teams or standalone support for complex systems or technologies that are beyond internal skills, through to a fully outsourced IT management and monitoring strategy for a complete service delivery solution support. From low trust, low risk tasks and monotonous, routine checks to high value, proactive and remote support functions, we can build an outsourced IT support solution that is tailored to the unique and individual requirements of their business.
Are you looking for a more flexible and agile outsourced help desk solution?
Are you looking for a more flexible and agile outsourced help desk solution?
Sustaining business continuity, meeting client and customer service expectations along with supporting an often dispersed workforce in a rapidly changing environment are perhaps some of the key IT challenges companies are faced with today.
Start-ups and small to medium sized businesses can often lack the budget, tools and people to deliver support effectively and efficiently in line with the business needs.
Whilst larger corporate and enterprise organisations often have bigger in-house teams, they often possess very specialist skills in a particular area meaning there is less versatility and flexibility to meet the needs of a complex operational business and workforce.
To that extent, outsourcing is no longer a taboo subject and instead is seen as a business enabler that allows businesses to introduce the required skills and accountability at a controlled cost, whilst becoming agile to the ever changing IT landscape.
Key benefits of outsourcing helpdesk services
When you outsource your help desk services to Skye Cloud, we can take away internal pressures, provide additional IT expertise and support where it is needed most, and explore ways to reduce your overall IT costs.
Increased Support Availability with 24/7 Monitoring
Digital transformation in the corporate world has fuelled an always on approach to business. To keep up with this demand, businesses simply cannot rely on an individual or small team to provide cover 24/7.
Our team is vast and consists of numerous engineers that are on hand to answer the phone and respond when needed, not when they get round to it, providing round the clock cover to mirror the operating hours of the business.
When you outsource your helpdesk to a managed IT solution from Skye Cloud, you experience the benefits of improved flexibility and the increased availability from our team of professional customer support staff who are on hand 24/7 to provide the support you need, when you need it.
Improved Response Times with SLA Transparency
Many in house IT teams do not operate within structured SLA’s and response times are often driven by workload, availability of resource and internal politics/hierarchy. Skye Cloud’s service desk incorporates pre-defined SLA’s at it’s very core, that our engineers strive to achieve and ultimately, we are contractually obliged to deliver.
Our professional helpdesk service team leverage our sophisticated technology to remotely access your IT infrastructure and network so we can diagnose and address issues faster.
It’s our responsibility to ensure calls are handled quickly and efficiently, meet agreed SLA’s and improve overall response times for your internal workforce as well as your customers and clients.
In addition, by managing the escalation of tickets to the manufacturers or third parties, we can provide complete visibility in terms of how they are performing against their own SLA’s for more efficient contract management and negotiations.
Reduced Costs through Established IT Support Model
When you outsource your help desk operations you remove the requirement to invest in expensive service desk tools, ticketing systems and numerous applications that deliver remote control, software distribution and inventory management capabilities.
This coupled with the investment in people to operate and manage the environment can lead to high costs which for many businesses presents a significant barrier to scaling their operations efficiently and effectively.
By choosing to outsource your helpdesk service, the client benefits from an established support model with the tools, people, process and workflows already in place to easily and efficiently support their systems and end users.
In addition, the proactive services often offered by outsourced providers such as remote monitoring, management, and administration optimise the health and stability of core systems that eliminate the cost of unexpected downtime.
Depth of Technical Skills from Experienced Support Team
Another fundamental benefit of outsourcing your IT is the depth of skills available. Our team of highly experienced technical support staff are experts within the Industry and are equipped with the IT skills and knowledge required to adequately and properly resolve issues.
Rather than just relying on an individual or small team, who’s experience may be limited, our Support Team possess a deep understanding of most technologies, solutions and manufacturers to cover their entire infrastructure with confidence.
Greater IT Support Visibility with Advanced Reporting
The automated reports we produce on a monthly basis provide complete visibility into our client’s IT estate and valuable insight into the systems and users. This insight can be used to make proactive recommendations around any short, medium and long term improvements or highlight potential training requirements that will enable the business to achieve greater value out of their IT investment.
Discover the right outsourced helpdesk solution for your business
Whether you are a start-up or small business with little in-house expertise or an enterprise organisation looking for support in a particular area, contact us
to find out how to cut costs, future proof your IT systems and discover the best service desk solution for your business.
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