With us, I.T.'s personal
Skye Cloud’s success is driven by our unwavering commitment to providing exceptional, personalized service, exemplified by our impressive 98% client retention rate, which reflects our dedication.
Every partnership is assigned a dedicated tech and account representative to meet your needs in real-time.
At the core of our mission is an unwavering commitment to customer satisfaction.
We are an independent UK-based company supported by leading-edge security and technology partners.
Commitment, not complacency
Our proactive strategy for Managed IT Services empowers businesses to concentrate on their objectives without the burden of managing their IT.
During our collaboration, we take pride in our ability to address client concerns within an hour, frequently resolving them on the same day.
Complacency is the adversary of every business. At Skye Cloud, we are committed to enhancing our service levels annually. This commitment to delivering that extra 1% performance is evident, with numerous clients having chosen to stay with us for over seven years.
92%
of issues resolved at the first point of contact.
Our team in the UK is dedicated to swiftly addressing all IT issues the instant our clients reach out. Should a rare situation arise where we can't resolve the problem immediately, our engineers will be on-site within the day.
98%
client retention rate
We take great pride in the strong partnerships we've forged with our clients. As their requirements evolve, we have expanded our offerings to provide best-in-class IT services and reliable security assistance through our trusted tech partners.
24,000+
tickets answered in 2023
Our service response rate improves each year, and we remain dedicated to upgrading our infrastructure to stay aligned with the rapid advancements in technology and the growing sophistication of cybercrime.
95%
customer satisfaction
As part of our dedication to high levels of customer service, we invite feedback on how we perform across all of our service interactions. These scores are combined every month.
Our Services
Click through to our service pages where you can find:
- The services you can expect
- Dedicated infrastructure and security partners
- What our clients say
- Why Skye Cloud?
- Why Skye Cloud
Service First
Over a decade ago we set out with a vision to be the UK’s
best-in-class Managed Service Provider, placing customer satisfaction at the forefront and responding in real-time to our clients' needs.
Take a moment to watch our brief film highlighting how our UK-based team and clients contributed to our success..
The team behind our commitment
James Bishop
Managing Director
Cuan Anderson
Director
Lewis Gaskell
Head of Cloud and Managed Services
Oliver Lee
Hosted Solutions Consultant
Molly Sproul
Head of Procurement
Millie Swords
Procurement Executive
Chris Ferdinand
Corporate Account Director
Richard Ravenhill
Technical Director
Jamie Southin
Service Desk Team Leader
Ryan Ullman
Infrastructure Manager
Eniekan Akpan
Cyber Security Manager
The result - 98% client retention rate
...and what they say
Commitment backed by dedicated partners
Our Infrastructure Partners
Our Cyber Security Partners
